My Cart

Close

Terms & Conditions

Terms and Conditions

These Terms & Conditions govern your use of the Two Monkeys Cycling (TMc) service and website. By visiting the TMc website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Terms of Service

When you place an order via our website (www.twomonkeyscycling.com.au) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

Accuracy of Information

We put a lot of time and effort into describing and photographing the products we sell using manufacturer's websites, catalogues, our own photography studio and often our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused).

Payment

TMc accepts Paypal and most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the card holder when you place your order. We do not store credit card details, as we use an internet merchant facility (NAB). Orders paid for using Paypal will be charged in full, this will include the cost of any out of stock items.

Instore Layby terms and conditions are as follows:
Term
Layby is available on a 12 week term and must be paid in full.

Collection date
Laybys must be collected by finalisation date printed on the receipt.

Minimum Value
Layby is available on purchases of $200 or more.

Deposit
A 20% deposit of the total of the layby is required on each layby.

Payments
Regular fortnightly payments must be made. Payments may be made either over the phone or in store.

Cancellation
Failure to make payments when they are due or collect laybys by the due date will be treated as cancellation of the layby by the customer. In these instances, the customer will be entitled to a refund of the monies paid, less a termination fee of 15% of the total value.

Exclusions
Layby is not available on gift cards, food items and where specifically stated in store and in promotional materials

Tender
Refunds for layby deposits or payments will be refunded using the original payment method.

Identification
Photo ID must be produced if you request a replacement layby document, cancel a layby, or when you finalise and collect a layby where no document can be produced.

Privacy

  • Information collected for a layby transaction will be used for the purpose of processing your layby and may also be provided to third parties, to send reminders via letter, SMS or email.
  • Information collected for a layby transaction will be used for the purposes of contacting you regarding Two Monkeys Cycling policies and procedures that may affect you.

Agreement
Customers must sign the layby receipt to acknowledge these terms and conditions.

Privacy Policy

TMc are committed to protecting your privacy. When you make an online order, we need to know your name, e-mail address, billing address, delivery address. This allows us to process and fulfil your orders and to notify you about your order status. We will also require a contact telephone number in case we need to contact you. This number may be given to Australia Post in order to help with the delivery of your goods. TMc will not to use these details for any other reason other than processing your order or informing you about the products and services of TMc. We will not pass any of your details on to third parties for profit or otherwise.

Hello You!

Join our mailing list